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Forum Newbie
Group: Forum Members
Last Login: 7/21/2008 9:23:25 AM
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some time ago I tested the VNC-Manger Enterprise Edition v3.6.20.0 and everything was fine. I made a backup and after I bought a license I installed the newest updates to v 3.6.23.0.
Since then the download volume of this pc went up to 3-8GB per day although I didnt make any changes to the VNC Manager. We have about 40 PCs in the Thumbnail View and I set the update of the view to 900 seconds as well as the screenshots which are in very low quality and use only about 300MB per day.
Now I changed the version back to v3.6.20.0 but still the download volume is about 7GB per 24 hours.
There are no viruses on the pc and nothing else is running on this machine, no other downloads.
The other thing is: The thumbnails dont refresh themselves after 900 seconds, like I set it. Only after pressing F5, but thats no solution at all...
Are there any wrong settings, how much download volume do you have, please help me!
Cheers
Schola
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Forum Newbie
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Last Login: 7/21/2008 9:23:25 AM
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Me again! I found the same problem in the bug reports under
http://www.s-code.com/forum/Topic1285-5-1.aspx
but the promised bug-fix doesn't seem to have worked.
Are there any settings I have to do on the servers side, or is the bug still not fixed?
Cheers Schola
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Forum Newbie
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Last Login: 7/21/2008 9:23:25 AM
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Still no answer? Well....
In the meantime I found out, that the high download rate comes from the pcs, that have 2 video-windows opened. in this case I can see the picture on one of the video-windows. Whenever I remove the thumbnails of these PCs the download rate goes down immediately.
But this also happens when I set the thumbnail update to 900secs. So the dormant function doesnt work!!!
When will this bug be fixed? At the moment I cant let the VNC-Manager run because I never know who opens 2 or more video-windows at the same time. Is there a possibility to not show videos via VNC. This would solve the problem aswell, I guess.
Does anyone have similar problems? I seem to be alone with this problem! 
Hope to hear from someone...
Cheers Schola
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Supreme Being
Group: Administrators
Last Login: Yesterday @ 2:45:57 AM
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Schola,
there is a chance that there is a bug with putting time-intervaled thumbnails into dormant mode. We are planning to investigate the issue after v4.0 Beta gets released. Meanwhile you could try to change thubnail items connection settings to minimize the network traffic. For instance you could enable 8-bit color mode and JPEG compression.
Kindest Regards,
SmartCode Solutions Support
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Forum Newbie
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Last Login: 7/21/2008 9:23:25 AM
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Hi there,
"We are planning to investigate the issue after v4.0 Beta gets released. Meanwhile you could try to change thubnail items connection settings to minimize the network traffic. For instance you could enable 8-bit color mode and JPEG compression."
I tried the 8bit color mode and the highest jpeg compression, but still the download rate is much too high. I cant see any big changes. I just made a test with one thumnail. There is no difference between the real time update and the 900secs update. 1.3MB download volume per minute per thumbnail is more than just a small issue and to be honest I think it needs a quick fix.
v4.0 sounds quite far away from now, and if you start investigating after the release only, the year I've paid for is over....
Doesnt sound like the best solution to me.
Maybe I'm the only one, who has this problem, but I think it should be in your interest to find as many bugs as possible to make your product even better...
Cheers Schola
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Supreme Being
Group: Administrators
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v4.0 sounds quite far away from now, and if you start investigating after the release only, the year I've paid for is over....
Doesnt sound like the best solution to me. v4.0 Beta is going to be released within next couple weeks. So we will start investigating the problem much sooner than you think.
Kindest Regards,
SmartCode Solutions Support
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Forum Newbie
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Last Login: 7/21/2008 9:23:25 AM
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"Schola,
there is a chance that there is a bug with putting time-intervaled thumbnails into dormant mode. We are planning to investigate the issue after v4.0 Beta gets released. ...."
Hi Support-Team,
Any update related to this bug now?
Cheers
Gundula
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Forum Newbie
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Last Login: 7/21/2008 9:23:25 AM
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Hi guys,
Hmm I am still waiting for a bug fix for my problem here. I've just installed the newest version 4.0.14.0 and my thumbnails still dodon'tanna sleep. 39 GBs of data were downloaded by the VNC Manager in the last month. Just from having a quick look at my pcs every morning and evening and not leaving it running for more than about 5 minutes a day.
Instead of making the program better there is another little bug in the newer version. I had my thumbnails on size 25 x *. It definitely didndidn'te that setting in the newer version and told me to change it. Funny cause all these settings worked in the older version 4.0.11.0. I might open another topic for this bug.
Well please keep fixing bugs and start working on this one. Otherwise this program is not of much use for me. 
Cheers and I'm looking forward to here from you (support team)
Schola G.
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Forum Newbie
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Last Login: 7/21/2008 9:23:25 AM
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hi there,
i just found a topic from January 2007 from "monkey628" describing exactly the same problem. And it was promised to be fixed soon. Comment by the support team: "This bug will be fixed with v3.6 release."
Well I think you missed this one! 
http://www.s-code.com/forum/Topic1285-5-1.aspx
please do something about that. And maybe you could build in a function to update the thumbnails one after another in a row so that the internet doesnt get a peak every 900 secs or whatever you set the update to.
Cheers
Schola G.
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