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ViewerX Crash when idle Expand / Collapse
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Posted 11/23/2007 5:08:23 AM
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Hi

I've written a quality control application which is running in Access 2003 and I've used the ViewerX Active X plugin to view the screen and the person you are quality monitoring.

I'm being told that after 3 or 4 minutes of not using the system but leaving the viewer open, that is freezes up and ultimately will need to be restarted.

What seems to happen is that Access starts to use up tons and memory until it falls over. It doesn't do this if you do not engage the Viewer so it must be down to this.

I've tried running it in ZLIB mode and this made no difference.

I've tried using the highest levels of compression and this makes no difference.

Any suggestions?
Post #1782
Posted 11/25/2007 8:36:12 PM


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Would it be possible for you to email to us your Access application so we could run it under a debugger and try to reproduce the problem?



Kindest Regards,
SmartCode Solutions Support
Post #1785
Posted 11/29/2007 1:28:28 PM
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kevinc (11/23/2007)
Hi

I've written a quality control application which is running in Access 2003 and I've used the ViewerX Active X plugin to view the screen and the person you are quality monitoring.

I'm being told that after 3 or 4 minutes of not using the system but leaving the viewer open, that is freezes up and ultimately will need to be restarted.

What seems to happen is that Access starts to use up tons and memory until it falls over. It doesn't do this if you do not engage the Viewer so it must be down to this.

I've tried running it in ZLIB mode and this made no difference.

I've tried using the highest levels of compression and this makes no difference.

Any suggestions?

Hi

I wrote this problem many days ago in the topic "Problem with flash animations" or similar. I didn't receive answer to this.

If on the screen there's an animation running (like screen savers or flash movie), it freezes after 3 minutes.

I need a reply because i bought your ocx and this problem wasn't mentioned. now i need to make my application works.

Please answer or find the solution

Thank you so much

bye

Post #1791
Posted 12/3/2007 6:43:39 AM
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heyyy...

is here someone???!?

Someone who can tell us something about this problem?????

thank you!!

Post #1797
Posted 12/3/2007 9:25:34 PM


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Daniele,
we had run a overnight test here. A server computer with UltraVNC 1.0.2 installed was playing c:\windows\clock.avi video in the full screen mode. There were two ViewerX clients connected; one with screen stretching disabled and another had it enabled. They were running for about 8 hours and both working just fine.

I’m not sure what can do about it at the moment, since this problem is obviously not easy to reproduce. But we certainly will be keeping eye on this problem and if there is a bug in the code, hopefully it will be fixed sooner or later.

Regards,
----
Alex Morozov
Chief Software Engineer
SmartCode Solutions

Post #1800
Posted 12/4/2007 9:43:47 AM
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Ok thank you so much for the test..
I didn't try to play an avi file, i found problems when i'm playing one or more flash movie.

I hope this could be helpful for your tests.

Thank you so much again
I hope that you'll find a solution for this.

Bye

Daniele

Post #1801
Posted 12/4/2007 8:17:34 PM


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Daniele, we will try it with a Flash file tonight. Although for a VNC client, it doesn't matter what type of file is played on the remote side, since all it sees is screen updates being sent by a VNC server.

Regards,
----
Alex Morozov
Chief Software Engineer
SmartCode Solutions
Post #1802
Posted 12/7/2007 11:28:27 AM
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Another thing...

i'm developing on windows vista... maybe it can help..

thank you in advance

Daniele

Post #1803
Posted 12/7/2007 11:31:03 AM
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sorry i forget to say you this:

it's possible for you to send me a simple client project to test it in my solution? doing this we can know if the problem depends by my fault.
Maybe i wrong some configuration parameters.. i don't know..

thank you again.

Daniele